Knowledge management has seen quite some development in the past decade, and promises to show further development. Not so long ago, knowledge was regarded as the product of computers and knowledge management was mainly about utilizing those computers best. More recent, is the notion that knowledge is a social phenomenon. This means that it is recognized as a human asset and attention is shifted to transferring that knowledge (the mistake is sometimes made that ' transferring' means "making verbal"; it may just as well be about showing the way and drawing pictures). More recent, is the idea that knowledge is the result of learning on the job and that it requires the right culture to stimulate people to learn and to share what they have learned with others.

The course is about all of the above. Expert systems and other IT systems are still highly relevant and important, and they will therefore be discussed and tried. The human approach to learning and knowledge is also explained and clarified with the use of examples and practical cases.